FAQ
Frequently Asked Questions
Answers to the questions Thea Jewelry LLC hears most often from new customers.
01
What types of jewelry do you offer?
What types of jewelry do you offer?
We offer a variety of handcrafted jewelry, including rings, necklaces, bracelets, and custom designs tailored to your needs.
02
How do I get a quote for a custom piece?
How do I get a quote for a custom piece?
You can request a quote by contacting us directly with your design ideas, and we'll provide you with an estimate.
03
Do you serve customers outside of Sheridan?
Do you serve customers outside of Sheridan?
Yes, we serve customers both locally and across the country, offering online consultations and shipping for our products.
04
What is the typical turnaround time for custom orders?
What is the typical turnaround time for custom orders?
Turnaround time varies based on complexity, but most custom orders are completed within 4-6 weeks.
05
What services are included in your jewelry repair?
What services are included in your jewelry repair?
Our repair services cover cleaning, resizing, stone replacement, and complete refurbishing of your jewelry.
06
What experience do your jewelers have?
What experience do your jewelers have?
Our jewelers are skilled artisans with years of experience in design, fabrication, and repairs, ensuring professional quality.
07
What is your cancellation policy?
What is your cancellation policy?
We understand plans change; cancellations can occur within a week of placing an order for a full refund.
08
How do I start a custom jewelry project?
How do I start a custom jewelry project?
To start, simply reach out to us with your ideas, and we'll guide you through the design process.
Still have questions?
Reach out to the Thea Jewelry LLC team and we'll get back to you promptly.
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